Psychological safety: the secret to high-performance
21/10/20
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About Us
We connect Australian financial services firms to a healthy culture and stronger compliance, unlocking long-term commercial success.
Culture drives success in financial services. Armed with that knowledge, we’ve been helping our UK clients improve their culture to better navigate regulatory reform since the financial crisis over a decade ago.
Now, in the wake of the Royal Commission, the Australian financial services industry is facing the exact same challenges: major regulatory change, hefty remediation and intense regulatory scrutiny.
We know it’s hard. We’ve been there.
With the benefit of hindsight, our expertise and flexible approach, you can negotiate the changing regulatory environment in a way UK businesses couldn’t.
That’s why our solutions…
Enhance culture and conduct
Keeping your customers front and centre means you’ll be better placed to deliver the best possible customer outcomes. As a result, you’ll stay one step ahead of your competition, all while reducing the chance of costly complaints and remediation projects.
Drive efficiencies
Our high-performance technology and smart use of resources means you don’t need to choose between reducing costs and getting compliance right – you really can have it all.
Meet the team
We're nothing without our people. As an independent consultancy, we hand-pick the best in the business. Find out more about them:
Meet the team
Our history
2020
With 20 years of experience behind us, we bring our compliance expertise and ground-breaking tech to the Australian market.
2019
Responding to our clients' needs for smarter compliance services, we accelerated our solutions with RegTech.
2018
We launch our culture and conduct risk assessment, helping firms evidence and measure their cultural transformations.
2017
TCC and sister company, Recordsure, continue go from strength-to-strength, assisting an ever increasing number of firms.
2016
The Consulting Consortium successfully rebrands to TCC, with a new image to support the company’s next phase of growth.
2015
We are named Compliance Consulting Firm of the Year (UK) in the Finance Monthly Global Awards.
2014
We secure a £10m investment from the Business Growth Fund (BGF) to aid further growth.
2013
We are named on the Sunday Times Virgin Fast Track 100 and acquire Swaines, enabling us to extend our retained support solutions to SMEs.
2012
Work begins on the development of RecordSure, a compliance solution which detects and mitigates compliance risk, improves monitoring efficiency and reduces compliance costs.
2011
We achieve 75% growth over three years, which is efficiently managed through robust internal systems.
2010
As a result of our growing reputation for delivering pragmatic and effective solutions, TCC begins working with a number of global retail banks.
2008
The financial crisis hits and we respond by developing innovative, ‘business ready’ solutions that deliver both commercial and compliance benefits.
2007
We begin to reap the rewards of our innovative approach, winning ‘Complinet’s Most Practical Consulting Group award’ for two consecutive years.
2004
We open our UK Operations Centre, a central hub for outsourced review, redress and complaint handling solutions. This results in winning our first £million contract.
2000
We begin life as a boutique consultancy, focused on pragmatic, proportionate and commercially viable compliance solutions.
Our certified standards
Our UK Remediation Centres uphold the highest standards for quality and data security to give you confidence we will look after your most important assets and deliver services of superior value.
ISO/IEC 27001: 2013 certification
We manage and protect information assets to the ISO 27001 standard so you can be confident they remain safe and secure.
ISO 9001:2015 certification
Our managed services operation is certified as meeting the ISO 9001 standard. Our Quality Management System ensures you receive services that are fit for purpose and exceed your expectations.