Joe Norburn

Group CEO, TCC and Recordsure

Joe Norburn is Group CEO of TCC Group and Recordsure. Joe brings with him a track record of innovation and a unique insight into the ever-evolving needs of financial services firms, having held senior roles within major global organisations as well acting as an advisor to several early and growth-stage companies.

Joe joined our sister company Recordsure in 2018 as CEO, and has overseen its rapid and successful expansion into the Australian market. He’s passionate about enhancing regulatory compliance and improving customer trust, and therefore committed to expanding TCC and Recordsure’s international footprint.

Joanne Smith

Founder and Executive Chairman

Joanne Smith has worked in financial services for over 30 years. In 2000 she founded TCC, and her drive and commitment has led us from an initially small outfit into the international, award winning company it is today.

Always an innovator with a passion for compliance, Joanne conceptualised a unique and powerful solution to regulatory requirements, called Recordsure. In 2019 she took Recordsure technology to Australia and has been partnering with Australian firms to improve customers trust, enhance transparency and ensure regulatory compliance ever since.

Her expertise is in compliance related matters, across all sectors of the industry. Prior to founding TCC, Joanne worked in a number of financial services companies including Royal Insurance, HBOS and KPMG, as well as the Financial Services Authority (FSA). She also has an MBA from Ecole Nationale des Ponts et Chaussees in Paris.


Mark Hover

Group Chief Commercial Officer

Mark is Group Chief Commercial Officer of TCC Group and Recordsure. Having held senior roles at several large financial organisations in the UK, Mark has significant sector experience and a fine-tuned ability to understand client needs and develop innovative solutions in response.

As a result of his passion for innovation, Mark has spent many successful years in the FinTech space, developing and growing numerous FinTech businesses including OpenWrks – a UK-based pioneer of open banking technology.

Mark joined TCC and Recordsure in 2021, and is responsible for our growth strategy in both the UK and Australia, as well as our continued international expansion.

Beverley Metcalfe

Client Delivery Director

Beverley joined TCC in 2014 and brings with her 20 years’ experience leading various business functions in the financial services industry, including as an FCA/PRA approved person with control of a significant influence function (CF29). She has a track record of leading and sponsoring successful large-scale regulated and non-regulated remediation, as well as rectification programmes.

Beverley brings to TCC proven skills in transformation and her role involves driving strategic service delivery and automation of major programmes and conduct risk services for clients. Beverley is a member of the Executive Committee.

Harry Eastwood

Head of Actuarial & Redress

Harry Eastwood is an experienced consulting actuary and a fellow of the UK’s Institute and Faculty of Actuaries. He has over 20 years’ financial services experience including actuarial consultancy in both UK pensions and life insurance.  Formerly Harry held senior roles such as scheme actuary to 15 pension funds with combined assets over of £200m.

Jason Wintie

Head of Advisory

Jason Wintie is a compliance professional with over 28 years of financial services experience. Working as a Regulatory Consultant for the past 22 years, he has undertaken and managed a wide range of regulatory engagements for numerous regulated firms across all industry sectors, including: Insurers (Life and General), Reinsurers, Banks, Building Societies, Friendly Societies, Independent Financial Advisers, Investment firms, Mortgage and Insurance Intermediaries.

As a consequence of his extensive experience, he has a detailed knowledge and understanding of FCA requirements along with the ability to apply this knowledge pragmatically to a wide range of different firms. Jason has a very practical and “hands on” approach to his work and has personally assisted many Compliance Directors/Officers to deal with regulatory matters.

When not assisting firms with his compliance expertise, Jason enjoys staying active and spending time in the great outdoors.

David Boyhan

Technical Director

David Boyhan has over 15 years’ experience across the financial advice, retail banking and mortgage sectors as both a regulatory consultant and from his years at the UK’s Financial Conduct Authority. His experience at the regulator included oversight of a wide range of firms, including financial advice firms, and leading supervision processes.

David brings to TCC deep and broad first hand regulatory experience and has in-depth knowledge of financial advice processes, control environment reviews and regulatory due diligence reviews. He also has extensive experience of writing and delivering training on file reviews.

Jan Mosalski

Head of Tech Enabled Operations

Jan was introduced to the world of financial services as an IFA 20 years ago and moved into compliance five years later. He’s been overseeing TCC’s filer review teams for the nearly ten years, covering everything from ongoing engagements to large scale PBR’s.

As TCC continues to grow it’s tech-enabled offering, Jan is heavily involved in overseeing and developing manged services solutions. A notable achievement is the scoping, development and deployment of TCC’s own High Performance Assurance (HPA) offering.

Judith Wright

Technical Director

Having gained a degree in Law, Judith moved to financial services over 20 years ago. She worked first as a Financial Adviser, moving into Complaints and Compliance in 1995. Her areas of expertise include Mortgages, UK Pensions and Investments including Monitoring and Supervision, Past Business Reviews and Remedial Action planning. She has extensive experience of working with Financial Advisers and Brokers.

James Marshall

Associate Director

James is a highly qualified Regulatory Consultant with over 20 years’ experience in Financial Services.

Having left the banking sector to join the UK financial services industry in 1991, James has held a wide range of roles in the regulated environment, most recently as Compliance Director of a large Independent Financial Advice practice. His areas of expertise include quality of advice and systems and controls.

Neil Dethick

Senior Regulatory Consultant

With a Financial Services background spanning more than 25 years, Neil holds a deep and wide-ranging breadth of industry experience. Formerly a Director at a UK-based private bank and wealth manager, his specialisations include past business reviews, leading remediation and redress programmes and the design and implementation of regulatory compliance policy and process.

Having held supervisory and COO roles in private banking, wealth management and retail banking, he has an outstanding track record of delivering pragmatic and highly effective solutions to all client requirements.

Olivia Brady

Associate Director

Olivia is a Regulatory Consultant experienced in building and maintaining compliance frameworks in various financial services institutions. Olivia has worked across a range of sectors including debt purchase and collections, pensions and conflicts management in retail and commercial banking.

Olivia’s roles in first, second and third line functions with both advisory and operational experience enable her to provide well-rounded remediation expertise combining delivery with regulatory expectations.